1. Who processes the data
The data controller is Profsoyuz, premises at Libušina 248, Dubí-Kladno 3 · drop-off in Prague-Zličín. Contact for data protection questions: [email protected], phone +420 777 759 607.
2. What data we process
From the website form: name, phone, e-mail (optional), your message, any photos of the damage you attach, and the page the form was sent from.
Technical data: information about your visit from analytics tools, if you consent in the cookie banner, and data about the traffic source (UTM parameters).
3. Why we process it
So we can answer your enquiry, prepare a preliminary repair price and agree a date. The legal basis is pre-contractual steps taken at your request.
For analytics and marketing tools the legal basis is your consent, which you can withdraw at any time.
4. Who receives the data
The website runs on Cloudflare infrastructure (hosting and form delivery). Enquiry notifications reach us through Telegram and by e-mail via the Resend service. The map on the page is loaded by Google Maps — only after you click it, not automatically.
If you contact us through WhatsApp or Telegram, the conversation takes place within those services and is governed by their terms. Analytics tools (Google Analytics, tag manager) load only after your consent in the cookie banner.
If the repair goes through insurance, we hand you the photo documentation and the breakdown of work; you submit them to the insurer. We do not sell your data or pass it to third parties for marketing.
5. How long we keep it
Enquiries that don't lead to a job are kept for as long as needed to close the conversation, no longer than 12 months. Data on completed jobs is kept for the period required by accounting and tax law.
6. Cookies and analytics
Necessary cookies provide the site's basic functions. Analytics and marketing cookies load only after your consent in the cookie banner; you can change or withdraw consent at any time.
7. Your rights
You have the right to access your data, to have it corrected or erased, to restrict processing, to data portability and to object. You can withdraw consent at any time.
Just send your request to [email protected]. You also have the right to lodge a complaint with the Czech Office for Personal Data Protection.
Last updated: 28 August 2026